| This explains the terms and conditions you are agreeing to when you use and/or
shop from the sharonscardcrafts web site (hereinafter 'the Web site'). By using
the Web site, you agree to be bound by these Terms and Conditions and any other
guidelines or rules applicable to other services that may be posted from time
to time. If you do not agree with any part of the following terms of conditions
you must not use the Web site. If you are uncertain, you can always contact us
on the Customer Care number below. |
|
| Sharon’s Card Crafts Guarantee |
| We want you to be delighted every time you shop with us. Occasionally though,
we know you may want to return items. If you are unsatisfied in any way with
any products you have purchased, you can return it to Sharon’s Card Crafts and
we will refund your money less postage costs. Products must be returned to
Sharon's Card Crafts within 7 days of you receiving the goods unused and in
original packaging. You can always return items if they are defective. Please
note: we only accept returns of items that have been opened if they are
defective. If you are returning an item because of an error on our part or
because it is defective, we will be happy to refund the delivery charges
incurred in sending the item to you and your costs in returning it to us. |
|
| If the items returned are not defective you will be responsible for those
charges. |
|
| To return an item, please enclose a note giving the reason for the return, wrap
the package securely and send the package to the address below. In the case of
a defective product, please provide a full description of the fault and return
the defective item in its original box. Then send the package to the address
below: |
|
| Sharon’s Card Crafts |
| Meridian House, Park Road |
| Swanley, Kent |
| BR8 8AH |
|
| This returns policy does not affect your statutory rights. |
|
| For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods
to us unless we delivered the item to you in error or the item is faulty. Some
products we provide include a manufacturer’s guarantee. Please refer to the
individual product for details regarding this. |
|
| Delivery |
|
We aim to despatch all orders within 3 -5 working days of placing your
order if the items are in stock. For items which have to be ordered from
the supplier we aim to dispatch within 14 days. Orders under £50 will
incur postage and packaging charge of £2.50, for all orders over £50 postage is
free. We currently dispatch orders to within the UK ONLY. |
|
| Customer Care Policy |
| Our commitment is to ensure that your experience with Sharon’s Card Crafts is
stress-free. If for any reason, you are unsatisfied with any part of our
service, we need to know to make things right. |
|
| Please tell us straight away by using any of the following: |
|
| Email: sharon@sharonscardcrafts.co.uk |
|
| Telephone: 01322 618511 |
|
| Write to us at: |
| Sharon’s Card Crafts |
| Meridian House, Park Road |
| Swanley, Kent |
| BR8 8AH |
|
| All rights in the designs and information on our website are protected by
copyright, trademarks and other intellectual property rights. You may view,
copy and print portions of our website for the sole purpose of placing an order
with us. The materials on our website may not be used for any other purpose
without the express written permission of the copyright holders. |
|
